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26 April 2006

Banish the Post Office queue

Every time I go to the post office there's a queue. No matter how much they try and keep the queue length down, inevitably you get stuck behind someone doing something complicated with a bank account, car tax, recorded delivery and so on. This morning there was at least 10 people in the queue and only 2 people serving.

I've come up with a solution to queuing for those of us with simple things to do such as post a letter or parcel, it's called weigh and pay and it's done by a machine.

  1. You place your letter or parcel on a set of scales to weigh it.

  2. You then indicate where you are sending it.

  3. You are then automatically given a list of postage options and expected delivery dates and choose one.

  4. You then pay for the postage, via an electronic payment method

  5. The stamps or postage vouchers are automatically printed

So simple, why has no-one thought of this before? It would create an express queue for people wanting to do simple things and the post office needn't even be open - ideal for post offices in supermarkets where the supermarket is open and the post office is closed.

The machine to do this is similar to the one you can use to buy train tickets with - select destination, available fare and payment method except the post office one has a set of scales built in. It isn't much different to the in-house systems available to businesses, so why is the post office so reluctant to make it available to the public and save the public's time?

There you go, I've just saved people worldwide millions of hours of time standing in queues. contact me if you want to send a donation...

Next please!
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