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29 July 2008

Problem with Iprofile: Contact details to log faults

I use Iprofile which is the online CV designed to make life easier for recruiters.

However, the system is extremely buggy, insecure and worse that that it's next to impossible to contact iprofile as they seem to ignore support requests sent through their webform and like so many user-hostile websites fail to publish a support phone number. Non existent customer service? Time for them to "read my blog"!

If you are experiencing similar difficulties with iProfile and want their customer service phone number it is available on the parent group website and just in case you missed it, here it is: 020 7025 0555 (I will also post the variant 02070250555) just to ensure it is picked up by search engines.

I was thinking of launching a startup website where people could log faults and see what faults had been logged, a bit like bugzilla but just as you can search for bugs in bugzilla by project, my idea would be that you could search and log bugs on other people's websites irrespective of whether they used bugzilla or not. Users could then vote on the bugs they wanted fixed first and if the company had any sense, they would look at the lists and do something about it. Here is this morning's batch of iprofile issues:

iprofile.org, bug 1. When I apply for a job, the acknowledgement I get back has someone else's email address in the candidate username link. This is a security risk as it exposes someone else's details (they work at barclaycard). I told you about this bug in May, you eventually responded in May saying the only way to fix it was the rather poor cop out of rebuilding my profile. I reluctantly agreed, however the bug is still present. Why?

iprofile.org, bug 2. My available from date has to be today or a date in the future. I have set it to today's date and I do this whenever I go into iprofile. However, several hours later I find it reset to a date 6 weeks ago in June which means I have to go in and manually change it again. Please fix this bug as it presents misleading information to prospective employers. I see you have also fixed the related bug which changes my jobseeker status from "actively looking" to "not actively looking", however other related problems persist.

I am aware of similar sites such as suggestion box but what I'm after here is more along the lines of a cross between that and utest.

Irrespective of your issues with iprofile, you might like to vote for this idea on reddit, maybe it will get some investors my way and we can start to use crowdsourcing to shame buggy websites into fixing their problems - satisfied users might actually help such sites to make more money?

Craig
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